IDS Software Suite 4.96.1

Installation of the IDS Software Suite fails.

You need administrator privileges to install the software. Operating the cameras, however, does not require administrator privileges.

The camera is connected to the PC, but cannot be opened in uEye Cockpit.

Check the LED on the camera:

•LED is red: Camera detection failed. Check whether the uEye driver software has been installed. Disconnect and reconnect the camera to the USB cable. The camera should then be correctly recognized.
If the camera is still not listed in the IDS Camera Manager, open the Windows Device Manager to check whether the camera has been correctly recognized. If recognition was successful, you will find an entry in the format “uEye UI-xxxx-xx Series” under “Universal Serial Bus Controllers.” A question mark or exclamation mark before the entry indicates that camera was not correctly recognized. You can remove the entry using the shortcut menu (right-click). Disconnect and reconnect the camera. The Found New Hardware Wizard will detect it as a new device and install the appropriate drivers. The camera should then be correctly recognized.

•LED is green: The camera is fully operational. Check whether the camera has been opened in a different application.

•LED is off: No power supply to the camera. Check the cable, the connectors and, if applicable, the power supply to the hubs. With USB uEye SE cameras, check whether any pins of the micro D-sub connector have been bent.

•LED flashes: A fault has occurred in the camera hardware. Please contact the uEye Support.

The camera can be opened in the software, but captures images sporadically or not at all.

Check the status bar in the uEye Cockpit software. If the status bar indicates transfer errors, the camera speed settings are too high for the system you are using. Check the following:

•Use only USB 2.0 certified cables and hubs.

•Do not use any passive extension cables.

•Do not connect the camera to the USB ports on the front of the PC, but to the ones directly on the main board. You will find those USB ports at the back of the PC.

In addition, check the following camera settings in the software:

•Pixel clock frequency: Reduce the pixel clock if data transfer errors occur. When you are operating more than one USB camera on one port, the pixel clock of all the cameras added together should not exceed about 40 MHz.

The Hardware LUT and Hardware debayering functions cannot be enabled for the USB uEye camera.

These functions for hardware preprocessing in the camera are not available for all models (see D: Specifications).

Is it possible to operate an older USB camera with Windows 7?

Look for the serial number to see if your camera can be operated with Windows 7:

•The support for Windows 7 was introduced with driver version 3.50. This driver can be used with cameras from serial number 400 26 27000 on.

The camera is connected to the PC, but cannot be opened in uEye Cockpit.

See if the camera is displayed in the IDS Camera Manager. In particular, check the entries for "Free" and "Avail." (Available):

•Free = Yes, Avail. = Yes: The camera can be used.

•Free = Yes, Avail. = No: The camera has not been properly configured. Check the IP settings of the camera and the network card (see below).

•Free = No, Avail. = Yes: The camera has been correctly configured, but is currently paired with a different PC. The camera can only be paired with one PC.

The camera is displayed as free, but unavailable. How do I set the correct IP configuration for the camera?

The camera has not been correctly configured an can not be used. Check the following:

•The camera has been assigned a persistent IP address which is on a different subnet than the PC. Assign a valid IP address to the camera (see IDS Camera Manager: Manual ETH configuration).

•The camera has been configured for automatic IP address assignment (i.e. current IP address is 0.0.0.0), but the IP range for automatic assignment is outside the PC's IP range. Assign a valid IP range in the IDS Camera Manager (see Manual ETH configuration) or use the Automatic ETH configuration function.

See also the notes on connecting GigE cameras in the Important notes chapter.

Camera detection failed: The camera is connected to the PC, but not displayed in the IDS Camera Manager.

Check the LED on the camera:

•LED flashes green: The camera is fully operational. Check whether the camera has been opened in a different application.

•LED is off: No power supply to the camera. Check the AC adapter and the power supply cabling. Information on the power supply requirements for the camera is provided in the D: Specifications chapter.

Can I use the camera on a 100 Mbps network (FastLAN)?

GigE uEye cameras can be used on standard GigE networks and on 100 Mbps networks. Please note, however, that the camera will only deliver very low frame rates in that case. You may need to adjust the Pixel clock and frame rate parameters.

I have added comments and drawings to a camera image. How can I save the image with this data?

To save a camera image with all the included text and drawings, select "Save window" from the Draw/Measure menu. The menu also provides an option for saving only the drawings, so you can load them again later.